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Subjects in Hospitality Management |
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Food Service
‘A practical subject given in a real industry setting, using the latest
industry equipment and facilities. Students develop skills in preparing the
restaurant for fine dining, café and buffet style service, setting
tables and folding napkins, explaining menu items, taking orders and presenting
and serving meals. Also studied are food styles and trends in Australia and
overseas, functions and banquets, hotel room service and silver service techniques.’
Beverage Service
‘Beverage service is taught in a real industry setting. Students gain
the practical skills needed to prepare and serve wine, beer, spirits, cocktails,
liqueurs and non-alcoholic beverages including tea and coffee. Instruction
is provided in the use of beverage service equipment including post mix and
reticulated dispensing systems. Also covered are procedures for the responsible
service of alcohol, production methods for a wide range of popular beverages,
wine knowledge and appreciation and how to advise customers to choose wine
and beverages to complement meals.’
Food and Beverage
Management
A subject that develops the full range of skills needed by the food and
beverage supervisor or manager. Topics
include: menu planning and ordering, product knowledge, hygiene and storage,
nutrition; purchasing and stock control, personnel management, pricing and profit
management, food and beverage design and trends in the field, role of the
kitchen in food production.
Guest Service and
Customer Relations
This subject studies the concepts and practices of service provision, aiming to
develop skills in interpersonal relations and communications. It examines guest
expectations, differing guest needs, the anticipation of guest needs, the art
of conversation, suggestive selling, administration of communication systems,
procedures for problem handling and solving, dealing with social and cultural
differences.
Front Office Operations
and Procedures
Subjects in this area provide extensive knowledge and practical experience in
front office operations. Practical work includes competence in the use of the
latest computer reservation, communications and accounting systems. Topics covered include: reservations, guest accounting,
guest welcoming procedures, concierge functions, guest services, handling guest
enquiries and requests, check-out and payment procedures, group and tour
bookings and service.
Financial Administration
This subject gives students extensive experience in how to use a computer for
guest reservations and guest accounting. Students learn to use the Fidelio and
Lanmark software systems. Also included in this subject area is financial
record keeping up to trial balance, night auditing, managing financial records
and budgeting.
Housekeeping Operations
and Procedures
Students learn in a real industry setting using the latest systems, procedures,
equipment and materials involved in housekeeping and cleaning operations in
both large and small establishments. Topics
include: how to prepare guest rooms, stock a mini bar, and employ, organise
and supervise housekeeping staff.
The Hospitality Industry
This subject provides students with an overview of the values of the industry,
its objectives, its organisational structures and career paths. It also studies
the interpretation and application of the specific laws that affect the
hospitality industry. The aim is to make students aware of the legal
obligations and rights of their professional areas.
Hospitality Sales and
Marketing
A subject examining
sales and marketing in the hospitality industry. Topics include: marketing operations in hotels, clubs and
restaurants; Australian industry trends and international influences; sales
techniques and targeting particular audiences; consumer behaviour; new product
and development; marketing budgeting; future sales forecasting.
Tourism
This subject studies the significance of new developments in Australian tourism
including recent promotions and marketing, and the sources and types of
tourists. It studies the impact the growth of tourism has had on the
hospitality industry and the technical aspects of research, planning and
marketing of tourist facilities.
Computers and Keyboard
Skills
A subject to develop professionally-acceptable typing and word processing
speeds and standards. Instruction in typing is by professionally-trained
teachers and practice is provided by computer-based training systems. Students
also learn one of the standard commercial word processing packages and
spreadsheet packages used widely in the industry.
Job Seeking and Career
Planning
Studies the range of employment opportunities throughout the hospitality and
tourism industry and encourages students to set personal career goals. Skills developed include: job application letters and
telephone calls, professional resumes, job interview techniques, personal job
search campaigns, long-term career orientation.
Human Resource Management
The management of personnel within the hospitality industry. Topics include: recruitment; selection; induction;
performance appraisal; succession planning; redundancy; dismissal; career
skilling; multi-skilling; methods of training; motivation of work groups and
employees to increase skills and productivity.
Workplace Relations
The Australian workplace relations system from a management perspective, and
its applications to the hospitality sector. Topics
include: The Australian system of industrial awards; enterprise bargaining;
sources of industrial unrest; staff counselling and grievance resolution;
staff discipline and dismissal; dispute prevention and resolution.
Service and Quality
Assurance Management
The application of Total Quality Management to the hospitality industry. Topics include: key concepts of quality; leadership and
communication strategies; corporate mission and goals; service delivery; market
research of quality issues; continuous improvement; best practices; managing
change; implementing quality systems.
Leadership and People
Management
This subject
focuses on the skills required by hospitality managers. Topics include: planning, organising and controlling work
activities; developing, implementing and monitoring operational plans; team
building and motivation; differentiating between the role of supervisors and
managers. Students learn how
different management styles and organisational cultures affect profitability,
and how social and environmental factors affect management decisions.
Business Communications
This subject
develops students’ communication skills in both verbal and non-verbal
communication and in writing effectively in the business environment. Topics include: business documents;
research and writing skills; conducting meetings, negotiation techniques and
conflict resolution; presentation skills.
Gaming
This subject
examines the requirements relating to the provision of gaming facilities in
hospitality. Topics
include: operating a gaming location; rules, conditions and social
responsibilities; operating and maintaining gaming equipment such as Keno, TAB
and poker machines; conducting raffles and promotions and security of gaming
areas.
Event Management
Students learn how
to plan and organise conferences, exhibitions, functions, trade shows, meetings
and sporting and cultural fixtures. Topics include: preparing bids and proposals; themes; decorations and
entertainment; budgets; sponsorships; contingency plans; registration
procedures; risk management; catering and technical support; event technology
and software. Event promotion and
marketing is also covered including the role of government tourism
organisations and visitors bureaux coordinating bids for major events to be
held in Australia.
The Meetings and Events
Sector in Australia
An overview of the
meetings, conferences, festivals and special events sector. Emphasis is given to the relationship
of event venues and services, legal and ethical practices and future trends in
conference and event management.
Safety and Security
This subject examines
safety and security issues relating to the workplace. Topics include: following health, safety
and security procedures; implementing workplace safety and security; occupational
health and safety compliance.
Project Management
Students conduct a feasibility study of a real hospitality operation and attain
management skills in planning and monitoring a project, identifying key milestones,
implementing financial control systems and evaluation of its success for future
developments.
Click on the arrow to see course overview.
Location: Level 1, 175 Liverpool Street, Sydney, 2000
Postal Address: PO Box 433, Paddington NSW 2021 Australia
Telephone, local: (02) 9360 2033 Fax: (02) 9331 7368
Telephone, international: 61 2 9360 2033 Fax: 61 2 9331 7368
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courses.